Refund policy

At Poppy By The Shore, each item is made to order just for you. Because of this, we are unable to accept returns or exchanges for:

• Buyer’s remorse
• Incorrect sizing ordered by the customer
• Minor color variations due to screen settings
• Delayed shipping caused by carriers

Please review sizing charts and product details carefully before placing your order.

Extenuating circumstances may apply. Please contact for more info.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 5 days of delivery at [your email] with:

• Your order number
• Photos of the issue
• A brief description

We’ll gladly work to replace the item or provide a solution.

Cancellations

Orders may only be canceled within 2 hours of purchase, as production begins quickly after orders are placed.

Final Sale Items

The following are final sale:

• Personalized/custom items
• Swimwear (hygiene purposes)
  
• Sale items

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at poppy@bytheshore.net.